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14 Day Money Back Guarantee

Docu-Type Web Hosting is so certain that you're going to love our service, speed and features, that we're offering a money-back guarantee to all new web hosting customers.

Terms 

If you are not 100% satisfied within your first 14 days of service at Docu-Type Web Hosting, we will refund 100% of your hosting fees paid up to the date of termination.*

* This Guarantee applies solely to those customers who were not delivered the level of service guaranteed under our Service Agreement & Legal Notices. You must be able to show reasons why you were not 100% satisfied, in writing (in order to help us improve our service in the future). In addition to the full prepaid fees being refunded in such cases, you will also get free set-up for when you decide to return to our services in the future. Cancellations without a valid reason will still receive a full prepaid fee refund, but the 10% administration fee or a $5.00 fee will be charged, whichever is greater. The following services are excluded from this guarantee:

  • Domain Name Registration Fees are non-refundable due to registry rules
  • Overage Fees for Data Transfer/Bandwidth and/or Disk Space
  • Additional Products or Services such as Shopping Carts, SSL, etc.

Any customer taking advantage of this guarantee must complete the survey section in the cancellation form which will assist us in improving our services for other customers.  The survey must be completed at the time of cancellation. The effective date of any cancellation is 12:01 am PST on the 14th day following the initial order.  Example:  Order date of November 1 = Cancellation deadline of 12:01 am on November 15th

Furthermore, if account traffic usage exceeds 2 GB within the first 14 days of service, a 10% administration fee or a $5.00 fee, whichever is higher will be subtracted from the total amount of the refund.

Any account terminated for violating our Policies & Legal Notices will not be eligible for the 14-day money back guarantee. Our money back guarantee is valid for one account per customer to prevent abuse.

If you have any questions regarding these policies, please contact us.

 

 

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