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Payment & Billing Policies

While Docu-Type Web Hosting uses an automated billing system, the quality of our customer care and your ability to personally contact a live person is very important to us. Our billing department is staffed with qualified professionals to ensure that all of your needs are met.

Billing Contact Information:

  • Email:  Email
  • Hours - 9 AM until 5 PM (E.S.T.)
  • Phone: 1 (519) 941-9523
  • Fax: 1 (519) 941-5029

The following Terms of Use constitute Docu-Type Web Hosting's Billing Policy and apply to ALL Docu-Type Web Hosting customers:

Every hosting account with Docu-Type Web Hosting features a 14-day Money Back Guarantee.  Accounts closed after 14 days do not qualify for a refund of any pre-paid fees. Accounts closed for violating Docu-Type Web Hosting's Policies do not qualify for a refund. 

Payments Methods

Full payment is required before any hosting services are rendered.  We accept Visa, Mastercard through Paypal.  We also accept money orders and cashiers cheques. For customers with a good payment history of at least six (6) months, we will accept company cheques or other payment systems that have been previously agreed upon.

Billing Cycles (Terms)

Docu-Type Web Hosting offers three Billing Cycles (terms) for hosting charges: Quarterly (3 months), Semi-Annual (6 months), and Annual (12 months). You may elect to change your Billing Cycle at any time. 

All payments are due on the anniversary of the signup date. For each successive period, your contract is renewed automatically and billing will continue until you cancel your hosting account. (cancellation policies). The billing period is determined by the billing option you chose at the time of ordering. (quarterly, semi-annual or annually) Your billing period also applies to any additional items and services ordered after the initial activation of your account. Fees for such items and services will be prorated so that the start date matches that of the first domain.

Invoicing

All invoices are sent exclusively via e-mail. Docu-Type Web Hosting does not send invoices through postal mail or fax.  You are responsible for directly updating, or notifying Docu-Type Web Hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Please note that it is your responsibility to keep your account and contact information current. Docu-Type Web Hosting is not responsible for outdated email addresses or non-receipt of email invoicing. 

Late Payments

All payments are due on the Account Statement Date. The Account Statement Date is the anniversary of the date the account was activated. If you provide Docu-Type Web Hosting your credit card information, you authorize Docu-Type Web Hosting to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Docu-Type Web Hosting's cancellation policies. You are responsible for directly updating, or notifying Docu-Type Web Hosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due on or before the Account Statement Date.

Accounts that remain unpaid after 3 days will incur a non refundable late fee of $5.00.  If the account is not paid in full within 10 days following invoice date will be suspended. Suspended websites will not be accessible from the Internet. Any account suspended for non payment will be assessed an additional non refundable fee of $10.00.  The site will remain suspended until payment in full is received (including late & suspension fees).   To avoid late fees, you may pre-pay on a quarterly, semi-annual or annual billing cycle.  *All annual billing accounts will receive a 10% discount. 

All accounts that are thirty (30) days past due will be automatically deleted.   The remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $25.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to the following credit reporting agencies:

  • Experian
  • Equifax
  • TransUnion

Overview of Additional Fees

  • Late Fees
    Any account with an unpaid balance 3 days following the invoice date is considered late and will be assessed a non refundable late fee of $5.00.
  • Suspension Fees
    All accounts not paid within 10 days will be suspended and will be assessed a non refundable suspension fee of $10.00
  • Collection Fees
    All accounts not paid in full within 30 days of the date the account is deleted will incur a $25.00 collection fee. 
  • Reactivation
    Customers that wish to reactivate a deleted account (for non payment) will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Docu-Type Web Hosting restores your data files to your reactivated account.
  • Account Changes
    There are never any fees for upgrading or downgrading your account.  We will gladly make any changes you require at no cost.
  • Returned (NSF) Checks
    Docu-Type Web Hosting charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
  • Credit Card Chargebacks
    A $50.00 chargeback fee will be assessed for each credit card chargeback received by Docu-Type Web Hosting.

Credit Card Disputes/Chargebacks

Docu-Type Web Hosting has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Docu-Type Web Hosting's discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.  If you have a question about a charge on your bill please contact our billing department immediately to resolve the issue. If an error was made on our part, we will work with you to correct it. 

Billing/Price Changes

While Docu-Type Web Hosting will make every effort to notify customers of any changes to their services, Docu-Type Web Hosting's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

If you have any questions regarding these policies, please contact us.

 

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